Anticipate customer service issues and take the necessary steps to prevent them.
Encourage customers to share their experiences.
Improve their services by viewing concerns as a foundation which will bring:
w The opportunity to gain back our clients trust.
w Their ability to address the matter from the customer's perspective.
w The commitment to provide a prompt response.
w An opportunity to learn from the experience.
Through these
practices, we at Payless Car Rental hope to not only gain your
trust and loyalty, but your friendship as well.
We will do our very best to meet our objective and encourage you to share your concerns for improving our services. You may reach us at any time by clicking here to send an e-mail to Customer Service & Support. So that we may respond in a timely manner, please be sure to provide us with as much detail as possible.
We do need to let you know, as the franchisor, we cannot respond on behalf of our franchisee. We will, however, forward your comments in their entirety and will ensure that the response provided meets with the guidelines we have set forth.
Payless Car Rental is committed to ensure all employees continually strive to achieve customer satisfaction.