It is the policy of Payless to have the confirmed vehicle available for a period of up to two hours after the scheduled arrival time with the exception of any reservations confirmed for pickup within the last hour of operation.

For those reservations the vehicle will be held for one hour that day and the first hour of operation the following day. It is the customer's responsibility to notify our reservation center by calling 1-800-PAYLESS or the location directly of any delays prior to the time of arrival. This will ensure that the location continues to hold the vehicle. Failure to do so will result in the release of the vehicle.

Please refer to specific location hours when making your reservation.