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Dear Valued Customer,

At Payless, we are committed to meeting your transportation needs. We have proactively adapted our business operations to changing customer needs and travel patterns to ensure your continued satisfaction. We strive to meet your expectations by offering you value, quality and convenience.

Enhanced training, innovative technological advances and new program development are all part of our on-going service improvement efforts. Continuous improvement has been our focus throughout the organization - from Customer Service Representatives to Operations Management. Everyone on the Payless team is committed to delivering quality service and meeting your expectations.

We welcome your comments and offer our assistance.

Sincerely,

Kathy Johnson, Director of Client Service







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